Soomo Messenger Outage

Incident Report for Soomo Learning

Resolved

This incident has been resolved.

Posted Jan 09, 2026 - 16:21 EST

Update

Intercom has implemented a fix and is currently monitoring for recovery.

Posted Jan 09, 2026 - 16:09 EST

Monitoring

Soomo’s Messenger and Help Center provider is currently experiencing an outage. Users may not be be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.

Posted Jan 09, 2026 - 15:37 EST

This incident affected: Soomo Messenger.